1. Purpose
This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Rahvana's immigration roadmap platform. By using our services, you agree to comply with this AUP. Violations may result in account suspension or termination.
2. Permitted Uses
Rahvana is designed for:
- Personal immigration journey tracking and planning
- Organizing documents for various US visa categories and related processes
- Accessing educational immigration resources and guides
- Tracking checklist progress for personal immigration cases
3. Prohibited Activities
3.1 Legal Violations
- Using the platform for any illegal purpose under applicable law
- Submitting false or fraudulent immigration information
- Impersonating USCIS, NVC, or any government agency
- Using the platform to facilitate unauthorized immigration advice for compensation
- Representing Rahvana as a law firm, attorney, accredited representative, government agency, or official government service
- Using USCIS API-powered features to look up cases you do not own or are not authorized to monitor
3.2 Platform Abuse
- Attempting to gain unauthorized access to other user accounts
- Probing, scanning, or testing the vulnerability of our systems
- Introducing malware, viruses, or malicious code
- Attempting to overload our servers through automated requests
- Scraping or harvesting our proprietary content or user data
3.3 Content Violations
- Uploading content that infringes third-party intellectual property
- Sharing personal information of others without consent
- Distributing offensive, harassing, or abusive content
- Uploading documents that you do not have the right to use, store, process, or share
4. Account Sharing
Account Sharing is Prohibited
Rahvana subscriptions are for individual use only. Sharing account credentials is prohibited. Each user must have their own account. If we detect account sharing, we reserve the right to suspend or terminate the account without refund.
5. Reporting Violations
If you become aware of any violation of this AUP, please report it to us at: legal@rahvana.com. We take all reports seriously and will investigate promptly.
6. Enforcement
Violations of this AUP may result in:
- Warning: Request to remedy the violation immediately
- Suspension: Temporary suspension of account access
- Termination: Permanent account termination without refund
- Legal Action: Referral to law enforcement where warranted
7. Contact
If you have any questions or concerns about this AUP, please contact us at:
Rahvana Legal Team
Email: support@rahvana.com
Website: rahvana.com